Customer Service / Utility Billing Technician

Location: City of Milaca
Full Time Position
Department: Administration
Pay: $19.50 – 21.31 DOQ
Opening Date: 01/14/2026
Closing Date:  01/30/2026 11:00 AM CST

GENERAL DUTIES:
Performs a variety of cashiering, administrative, utility billing, and customer service responsibilities. First point of contact for the public and utility customers. Responsible for ensuring a safe and welcoming environment for staff and guests. Involves significant contact with the public answering questions, responding to calls, and assisting walk-in customers. Responsible for customer service excellence, accurately prepare utility customer records, create new utility accounts, process monthly utility statements and e-statements, printing and mailing utility bills, and collecting and posting payments for utility bills. Strong organizational and time management skills along with attention to detail.  This position requires professional communication with coworkers, the public, vendors, and external agencies by phone, email, and in person.  Ideal candidates are skilled in creating excel spreadsheets, composing reports and documents, and proficient with office equipment including multi-line phone systems and Microsoft Office.

BENEFITS:
Medical, dental, life, STD, LTD insurances, HSA, PERA, 11 Holidays.

MINIMUM EDUCATION AND EXPERIENCE:
High School degree or equivalent is required.
Three years of customer service, bookkeeping, or related field
Three or more years of administrative support and office operations in municipal government operations, with experience in Customer Service and utility billing preferred
Microsoft applications including Word, Excel
Knowledge of Civic Systems preferred

APPLY:
All candidates must complete the employment application packet.  Full job description and application can be found online at https://www.cityofmilaca.org/employment or request both at Milaca City Hall, 255 First Street East, Milaca MN 56353. Phone: (320) 983-3141. EOE